Refund policy

Every Moment of Melody song is made to order from your answers, and you hear the first minute of the finished song before you pay. That way you know what you're buying before any money changes hands.

Before you buy

Listen to the preview. If it isn't what you hoped for, you can change your answers and make a new version, or simply not buy it. Nothing is charged until you choose to pay.

After you buy

Because the song is a personalised digital product delivered straight away, sales are final once it's delivered, except in the cases below or where the law says otherwise.

When we'll fix it or refund you

• A detail is wrong. If the lyrics get a name or detail you gave us wrong, we'll make a corrected version at no cost.
• Something doesn't work. If the file won't play or download, or the full song is missing or doesn't match the preview you heard, we'll fix it, and refund you if we can't.
• A payment problem. If you were charged twice or charged in error, we'll refund the extra charge.

How to ask

Email contact@momentofmelody.com within 14 days of buying, with your order number (it's in your song link) and what went wrong. We aim to reply within two working days. Approved refunds go back to the original payment method.

Your rights

This policy doesn't limit any rights you have under consumer protection law where you live.